Terms of service

 

1. Overview

Welcome to camillelady.shop.

These Terms of Service govern your access to and use of camillelady.shop, including all information, features, products, services, content, and purchasing opportunities available through the website.

Throughout these Terms of Service, the terms “camillelady.shop,” “we,” “us,” and “our” refer to camillelady.shop. The terms “you” and “your” refer to any visitor, customer, account holder, or other person who accesses or uses our website or services.

By visiting our website, creating an account, submitting information, placing an order, or purchasing a product, you agree to be bound by these Terms of Service and all policies referenced in them, including our:

  • Privacy Policy

  • Return and Refund Policy

  • Shipping Policy

  • Any other policy displayed on camillelady.shop

Please read these Terms of Service carefully before using our website.

If you do not agree to these Terms of Service, you must not access the website, create an account, or purchase products from camillelady.shop.

2. Eligibility

By using camillelady.shop, you represent that:

  • You are at least the age of majority in your state or place of residence

  • You have the legal capacity to enter into a binding agreement

  • The information you provide is accurate and complete

  • You are using the website for lawful purposes

  • You will comply with these Terms of Service and all applicable laws

If you are under the age of majority in your place of residence, you may use the website only with the involvement and permission of a parent or legal guardian.

Our website and products are not directed to children under 13 years of age.

3. Use of the Online Store

You may use camillelady.shop only for lawful personal shopping and other permitted purposes.

You must not use our website, products, services, or content:

  • For any unlawful or fraudulent purpose

  • To violate any federal, state, local, or international law

  • To infringe intellectual property or privacy rights

  • To submit false or misleading information

  • To impersonate another person or organization

  • To place unauthorized or fraudulent orders

  • To interfere with website security or functionality

  • To distribute viruses, malware, harmful code, or automated attacks

  • To collect or track personal information about others without authorization

  • To scrape, crawl, copy, or extract website data without permission

  • To bypass access controls or security features

  • To interfere with another customer’s use of the website

  • To engage in abusive, threatening, defamatory, or harassing conduct

  • To resell products commercially without our written authorization

We reserve the right to restrict or terminate access to the website when we reasonably believe these Terms of Service have been violated.

4. Customer Accounts

Certain website features may allow or require you to create a customer account.

You are responsible for:

  • Providing accurate and current account information

  • Keeping your login credentials confidential

  • Restricting access to your device and account

  • Reviewing activity conducted through your account

  • Promptly notifying us of suspected unauthorized activity

You must not create an account using false information, another person’s identity, or an email address that you are not authorized to use.

We are not responsible for losses caused by your failure to protect your login credentials, except where responsibility cannot legally be excluded.

We may suspend or close an account if we reasonably believe it is being used fraudulently, unlawfully, abusively, or in violation of these Terms of Service.

5. Product Information

camillelady.shop primarily offers women’s fashion products and related items.

We make reasonable efforts to present product descriptions, photographs, measurements, colors, materials, availability, and other information accurately.

However:

  • Colors may appear differently depending on lighting, photography, device displays, and screen settings

  • Product measurements may have minor variations

  • Pattern placement may differ between individual items

  • Packaging may change without materially changing the product

  • Product availability may change at any time

  • Size and fit may vary between products and styles

Customers are responsible for reviewing the product description, measurements, size information, care instructions, and other available information before placing an order.

A minor difference in color, measurement, packaging, or pattern placement that does not materially affect the product’s function or overall appearance is not necessarily a defect.

If a product you receive is materially different from its description, damaged, defective, or incorrect, contact us at info@camillelady.shop.

6. Product Availability

All products are subject to availability.

Displaying a product on camillelady.shop does not guarantee that the product is currently available or will remain available.

We may:

  • Limit the quantity of products available

  • Limit purchases by customer, account, household, address, payment method, or order

  • Discontinue products

  • Correct inventory errors

  • Refuse quantities that appear intended for unauthorized resale

  • Cancel an unavailable product from an order

If an item becomes unavailable after payment has been submitted, we may contact you to offer an alternative, wait for restocking, or cancel and refund the unavailable item.

We will not substitute a materially different product without your approval.

7. Prices and Currency

Unless otherwise stated, prices displayed on camillelady.shop are shown in the currency indicated during browsing or checkout.

Prices may change without notice. A price change does not affect an order that we have already accepted, except where the displayed price resulted from an obvious technical, typographical, or system error.

The final amount payable will be displayed during checkout before the order is submitted.

Prices may not include applicable:

  • Sales tax

  • Use tax

  • Customs duties

  • Import taxes

  • Brokerage charges

  • International transaction fees

  • Currency-conversion fees

  • Other government or payment-provider charges

Any applicable sales tax collected by us will be displayed during checkout.

For international orders, the recipient may be responsible for customs duties, import taxes, and related charges imposed by the destination country or carrier.

8. Pricing and Website Errors

We attempt to keep product information and pricing accurate, but errors may occur.

We reserve the right to correct:

  • Typographical errors

  • Incorrect prices

  • Inaccurate product descriptions

  • Incorrect discounts

  • Inventory errors

  • Shipping calculation errors

  • Promotional errors

  • Other website or system errors

If an obvious error affects an order, we may contact you before fulfillment to provide the correct information and allow you to confirm or cancel the affected item.

We will not charge an increased amount without your authorization.

If an affected order is canceled after payment has been collected, the applicable amount will be refunded to the original payment method.

9. Orders and Contract Formation

Submitting an order does not automatically mean that we have accepted it.

After you place an order, you may receive an automated acknowledgment confirming that we received your order request. This acknowledgment is not necessarily final acceptance.

An order is generally accepted when:

  • We confirm that the order has been approved for processing

  • The product enters fulfillment

  • The product is shipped

  • We otherwise expressly confirm acceptance

We reserve the right to review, refuse, limit, or cancel an order for legitimate reasons, including:

  • Product unavailability

  • Pricing or inventory errors

  • Incomplete customer information

  • Payment authorization failure

  • Suspected fraud or unauthorized activity

  • Violation of purchase limits

  • Suspected commercial resale

  • Shipping restrictions

  • Inability to verify billing or delivery information

  • Violation of these Terms of Service

  • Legal or regulatory requirements

If we cancel an order after payment has been collected, we will refund the canceled amount to the original payment method.

10. Order Information

You agree to provide accurate, current, and complete information when placing an order.

This includes:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment information

  • Other information reasonably required to process the order

You are responsible for reviewing all order details before completing checkout.

Contact us promptly at info@camillelady.shop if you discover an error.

We cannot guarantee that an address, product, size, color, quantity, or order can be changed after the order enters processing or fulfillment.

Additional shipping or handling costs caused by incorrect or incomplete customer information may be charged to the customer where permitted by law.

11. Payment

By submitting payment information, you represent that:

  • You are authorized to use the selected payment method

  • The payment information is accurate

  • The payment account has sufficient funds or credit

  • You authorize the applicable charges associated with the order

Payments may be processed by Shopify, Shopify Payments, PayPal, card networks, banks, or other third-party payment providers.

Payment providers may perform:

  • Authorization checks

  • Identity verification

  • Fraud screening

  • Address verification

  • Security authentication

  • Transaction monitoring

We generally do not directly store complete credit or debit card details.

An order may be delayed, refused, or canceled if payment cannot be authorized or if additional verification is reasonably required.

12. Fraud Prevention

To protect customers and our business, we may review orders for potential fraud, unauthorized activity, payment disputes, or policy abuse.

We may request additional verification, such as confirmation of:

  • Customer identity

  • Billing information

  • Shipping information

  • Payment authorization

  • Order details

We may refuse or cancel an order when we reasonably believe that the transaction is fraudulent, unauthorized, unlawful, or presents an unacceptable risk.

Do not email complete card numbers, bank account credentials, passwords, or other highly sensitive payment information to us.

13. Shipping and Delivery

Shipping methods, estimated processing periods, delivery estimates, costs, and restrictions are described during checkout or in our Shipping Policy.

Delivery dates are estimates unless we expressly state otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays

  • Weather

  • Natural disasters

  • Customs processing

  • Transportation disruptions

  • Labor disputes

  • Public emergencies

  • Incorrect addresses

  • Failed delivery attempts

  • High order volume

  • Security inspections

  • Government restrictions

  • Events of force majeure

We will make reasonable efforts to communicate material delays.

If we cannot ship within the promised period, we may request your agreement to a revised shipment date or offer cancellation and a refund for the affected unshipped merchandise.

14. Delivery Information

You are responsible for providing a complete and deliverable shipping address.

camillelady.shop is not responsible for delivery problems caused by:

  • Incorrect addresses

  • Incomplete addresses

  • Outdated addresses

  • Missing apartment or unit numbers

  • Incorrect ZIP codes

  • Refusal of delivery

  • Failure to collect a package

  • Unauthorized address changes requested through a carrier

  • Unsafe or inaccessible delivery locations

If a package is returned because of incorrect information or failed collection, additional shipping costs may apply before reshipment.

15. Tracking and Delivered Packages

When tracking information is available, it may be sent to the email address associated with the order.

Tracking updates are supplied by the carrier and may not appear immediately.

If tracking shows that a package was delivered but you cannot locate it, you should:

  • Check the delivery area

  • Ask household members

  • Ask neighbors

  • Contact building management or reception

  • Contact the shipping carrier

  • Confirm the shipping address on the order

Claims involving packages marked as delivered will be reviewed individually. A refund or replacement is not guaranteed where the carrier confirms delivery to the address provided by the customer.

16. Returns and Refunds

Eligible returns and refunds are governed by our Return and Refund Policy.

camillelady.shop currently provides a 30-calendar-day return request period, beginning on the date the eligible item is delivered.

Returned products must satisfy the conditions stated in our Return and Refund Policy.

Customers must contact info@camillelady.shop and receive return authorization before sending products back.

Do not return products to the address shown on the original shipping package unless we expressly authorize that address.

The Return and Refund Policy forms part of these Terms of Service.

17. Order Cancellations

Contact us at info@camillelady.shop as soon as possible to request cancellation.

We will attempt to accommodate cancellation requests, but cancellation is not guaranteed after an order has entered processing, fulfillment, or shipment.

Once an order has shipped, the customer must wait for delivery and follow the applicable return procedure.

If we approve cancellation before shipment, the canceled amount will be refunded to the original payment method.

18. Promotions and Discount Codes

From time to time, we may offer:

  • Discount codes

  • Promotional pricing

  • Bundle offers

  • Free gifts

  • Limited-time sales

  • Quantity discounts

  • Other promotional benefits

Unless otherwise stated:

  • Promotions cannot be combined

  • Discounts do not apply retroactively

  • Codes must be entered before completing checkout

  • Promotions have no cash value

  • Promotions may be limited by customer, account, household, order, or product

  • Promotions may be modified or ended before use

  • Promotions may be invalidated if used fraudulently or contrary to their terms

A promotion will not be withdrawn from an order after acceptance unless the promotion was obtained through fraud, an obvious error, or a material violation of its stated conditions.

19. Gift Cards and Store Credit

If gift cards or store credit are offered, they may be subject to additional terms displayed at purchase or issuance.

Unless required by applicable law:

  • Gift cards are not redeemable for cash

  • Store credit is not transferable

  • Promotional credit has no cash value

  • Lost or stolen gift cards may not be replaceable without proof of purchase

  • Gift cards cannot be used to purchase other gift cards

Expiration and fee rules will be applied in accordance with applicable law.

20. Customer Reviews and User Content

You may be able to submit reviews, photographs, comments, suggestions, feedback, or other content.

By submitting content to camillelady.shop, you represent that:

  • You created the content or have permission to use it

  • The content is accurate to the best of your knowledge

  • The content does not violate another person’s rights

  • The content is not unlawful, fraudulent, defamatory, obscene, abusive, or misleading

  • The content does not contain malware or harmful code

  • The content does not disclose another person’s private information without permission

You retain ownership of your original content.

By submitting content, you grant camillelady.shop a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, edit, publish, translate, display, distribute, and adapt that content for operating, promoting, and improving our business, subject to applicable privacy and consumer-protection laws.

We may remove or decline to publish content that violates these Terms of Service or applicable law.

We are not obligated to publish every review or submission.

21. Feedback and Suggestions

If you voluntarily provide ideas, suggestions, product requests, designs, concepts, or other feedback, we may use that feedback without restriction or compensation, unless otherwise agreed in writing.

Do not submit confidential business information or intellectual property that you do not wish us to use.

22. Intellectual Property

The website and its content, including:

  • Brand names

  • Logos

  • Product photographs

  • Graphics

  • Text

  • Page layouts

  • Videos

  • Icons

  • Design elements

  • Software

  • Product descriptions

  • Website organization

are owned by, licensed to, or lawfully used by camillelady.shop and are protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes.

You must not, without prior written permission:

  • Copy or reproduce website content

  • Republish product photographs

  • Modify or create derivative works

  • Sell or commercially exploit website content

  • Remove copyright or trademark notices

  • Use our branding in a misleading manner

  • Suggest sponsorship, affiliation, or endorsement that does not exist

No license is granted except the limited right to use the website in accordance with these Terms of Service.

23. Copyright Complaints

If you believe that content on camillelady.shop infringes your copyright, contact us at:

info@camillelady.shop

Your notice should include:

  • Identification of the copyrighted work

  • Identification of the allegedly infringing content

  • The location of the content on our website

  • Your contact information

  • A statement that you have a good-faith belief that the use is unauthorized

  • A statement that the information provided is accurate

  • Your physical or electronic signature

We may request additional information reasonably necessary to evaluate the complaint.

Submitting a knowingly false infringement notice may result in legal liability.

24. Third-Party Services and Tools

Our website may rely on third-party services, including:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Analytics providers

  • Marketing platforms

  • Customer service tools

  • Social media services

  • Fraud-prevention providers

  • Application developers

Third-party services may have their own terms and privacy policies.

Your use of those services may be governed by separate agreements between you and the applicable third party.

We do not control third-party platforms and are not responsible for their independent conduct, availability, content, security, or privacy practices, except where responsibility cannot legally be excluded.

25. Third-Party Links

camillelady.shop may contain links to third-party websites or services.

A link does not necessarily mean that we endorse or control the third party.

You access third-party websites at your own discretion and should review their applicable terms, policies, and practices.

We are not responsible for losses resulting solely from the independent actions, content, or services of third-party websites, except where applicable law provides otherwise.

26. Privacy

Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.

By using camillelady.shop, you acknowledge that personal information may be processed as described in that policy.

The Privacy Policy forms part of these Terms of Service.

27. Electronic Communications

By using our website, placing an order, or contacting us electronically, you consent to receive communications electronically where permitted by law.

Electronic communications may include:

  • Order confirmations

  • Payment notifications

  • Shipping updates

  • Return and refund communications

  • Account notices

  • Security alerts

  • Policy updates

  • Customer service responses

You are responsible for maintaining a valid email address and reviewing communications relating to your orders and account.

Marketing communications are subject to applicable consent and opt-out requirements.

28. Prohibited Conduct

You must not:

  • Commit or facilitate fraud

  • Use stolen payment information

  • Place orders under a false identity

  • Submit false claims

  • Abuse returns or chargebacks

  • Return substituted or unrelated products

  • Attempt an empty-package return

  • Manipulate discounts or promotions

  • Circumvent purchase limitations

  • Access another customer’s account

  • Probe or interfere with website security

  • Use bots to disrupt the website

  • Upload malicious code

  • Harvest personal information

  • Send spam through our systems

  • Misrepresent your affiliation with us

  • Use our content for unauthorized commercial purposes

We may preserve and disclose relevant records to payment providers, carriers, professional advisers, regulators, courts, or law enforcement where legally permitted and reasonably necessary.

29. Suspension and Termination

We may suspend or terminate access to the website or a customer account if we reasonably believe that:

  • These Terms of Service have been violated

  • Fraud or unauthorized activity has occurred

  • The account presents a security risk

  • The customer has abused return, refund, or payment-dispute procedures

  • Continued access may harm customers, our systems, or third parties

  • Termination is required by law

Termination does not eliminate obligations that arose before termination, including payment obligations, intellectual property restrictions, dispute provisions, and other terms that by their nature should survive.

30. Website Availability

We aim to keep camillelady.shop available and functioning, but we do not guarantee uninterrupted or error-free access.

The website may be temporarily unavailable because of:

  • Maintenance

  • Security updates

  • Technical failures

  • Network disruptions

  • Hosting problems

  • Third-party service outages

  • Events outside our reasonable control

We may modify, suspend, or discontinue website features where reasonably necessary.

We are not responsible for temporary interruptions beyond our reasonable control, except where liability cannot legally be excluded.

31. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

  • The website will always be available

  • The website will be completely error-free

  • Every product will remain in stock

  • Website content will always be free from minor inaccuracies

  • Third-party services will always function without interruption

Products are subject to the express descriptions and warranties, if any, provided on the applicable product page or required by law.

Nothing in these Terms of Service excludes warranties, remedies, or consumer rights that cannot legally be waived.

32. Limitation of Liability

To the fullest extent permitted by applicable law, camillelady.shop and its service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from the use of or inability to use the website.

This limitation may include, where legally permitted:

  • Loss of data

  • Loss of business opportunity

  • Loss of anticipated savings

  • Loss caused by third-party service interruptions

  • Loss resulting from unauthorized use of an account caused by a customer’s failure to protect login credentials

Nothing in these Terms of Service limits or excludes liability for:

  • Fraud

  • Willful misconduct

  • Gross negligence where it cannot be limited

  • Personal injury caused by legally actionable conduct

  • Violations of rights that cannot legally be waived

  • Any other liability that applicable law prohibits us from limiting

Some states do not allow certain warranty exclusions or liability limitations. In those jurisdictions, the applicable limitation will apply only to the maximum extent legally permitted.

33. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless camillelady.shop from third-party claims, losses, or reasonable expenses arising from:

  • Your unlawful use of the website

  • Your material violation of these Terms of Service

  • Your infringement of another person’s rights

  • Fraudulent conduct through your account

  • User content submitted by you

This section does not require you to indemnify camillelady.shop for our own unlawful conduct, negligence, or other liability that cannot legally be transferred.

34. Force Majeure

We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Severe weather

  • War

  • Terrorism

  • Civil unrest

  • Epidemics or public-health emergencies

  • Government action

  • Customs delays

  • Labor disputes

  • Carrier disruptions

  • Transportation shortages

  • Utility failures

  • Internet outages

  • Cyberattacks

  • Supplier interruptions

This section does not remove any cancellation, refund, or other consumer right that applies under law.

35. Informal Dispute Resolution

Before filing a formal legal claim, you and camillelady.shop agree to make a reasonable good-faith effort to resolve the dispute informally.

You may begin the process by emailing:

info@camillelady.shop

Include:

  • Your name

  • Your order number, if applicable

  • A description of the dispute

  • Relevant supporting information

  • The resolution requested

We will review the matter and attempt to respond within a reasonable period.

This section does not prevent either party from seeking urgent injunctive relief or using any consumer remedy that cannot legally be restricted.

36. Governing Law

These Terms of Service are governed by the laws applicable to the operation of camillelady.shop and the transaction at issue, without giving effect to conflict-of-law rules that would require the application of another jurisdiction’s laws.

Mandatory consumer-protection rights provided by the customer’s state or place of residence remain unaffected.

Any dispute that is not resolved informally may be brought before a court of competent jurisdiction, subject to applicable law.

37. No Waiver

If we do not immediately enforce a provision of these Terms of Service, that does not mean we waive the right to enforce it later.

A waiver is effective only when made in writing by an authorized representative of camillelady.shop.

38. Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted or separated from the remaining provisions.

The remaining provisions will continue in effect.

39. Assignment

You may not transfer your rights or obligations under these Terms of Service without our prior written consent.

We may transfer our rights and obligations in connection with a merger, acquisition, restructuring, financing, sale of assets, or transfer of business operations, subject to applicable law.

40. Entire Agreement

These Terms of Service, together with the policies and notices incorporated by reference, constitute the agreement between you and camillelady.shop regarding your use of the website and purchases through the store.

They replace prior communications relating to the same subject matter but do not replace any separate written agreement signed by an authorized representative of camillelady.shop.

41. Changes to These Terms

We may update these Terms of Service to reflect changes in:

  • Our website

  • Products and services

  • Business operations

  • Payment or shipping methods

  • Technology

  • Security practices

  • Applicable legal requirements

The updated version will be posted on camillelady.shop with a revised “Last Updated” date.

Changes generally apply from the date they are published and will not retroactively alter an accepted order unless required by law or agreed by the customer.

Continued use of the website after an update constitutes acceptance of the revised Terms of Service to the extent permitted by law.

42. Contact Information

Questions about these Terms of Service may be sent to:

camillelady.shop
Email: info@camillelady.shop
Website: camillelady.shop