Shipping policy

 

Thank you for shopping at camillelady.shop. This Shipping Policy explains our order processing, free standard shipping, estimated delivery times, tracking procedures, address requirements, delayed shipments, lost packages, customs charges, and other delivery-related matters.

This policy applies to orders placed through camillelady.shop for women’s fashion products, including dresses, mini dresses, fashion jeans, skirts, fitted pants, tops, outerwear, and related apparel and accessories.

By placing an order through camillelady.shop, you agree to the terms of this Shipping Policy.

1. Free Standard Shipping

camillelady.shop provides free standard shipping on all orders placed through our website.

There is no minimum purchase amount required to qualify for free standard shipping.

Free standard shipping applies automatically during checkout. Customers do not need to enter a promotional code.

Any optional expedited, priority, or special delivery service displayed during checkout may be subject to an additional charge. If no expedited option is displayed, only free standard shipping is available for that order.

2. Estimated Delivery Time

The estimated total delivery time for standard shipping is:

15 to 20 business days

The estimated delivery period begins after the order has been successfully submitted, payment has been authorized, and the customer has received an order confirmation.

Business days are Monday through Friday and exclude Saturdays, Sundays, U.S. federal holidays, and carrier holidays.

The estimated 15-to-20-business-day delivery period includes both order processing and shipping transit time.

Delivery dates are estimates rather than guaranteed arrival dates unless camillelady.shop expressly provides a guaranteed delivery date in writing.

3. Order Processing

Orders are generally reviewed and prepared for shipment within the total 15-to-20-business-day delivery period.

Order processing may include:

• Payment authorization

• Fraud and security screening

• Verification of customer information

• Product inspection

• Packaging

• Label creation

• Transfer to the shipping carrier

Orders may require additional processing time during:

• Holidays

• Promotional events

• Seasonal sales

• Periods of unusually high order volume

• Severe weather

• Public emergencies

• Product restocking

• Payment verification

• Address verification

Customers will be notified if a material delay affects their order.

4. Order Confirmation

After an order is successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.

The order confirmation may include:

• Order number

• Products ordered

• Product size and color

• Billing information

• Shipping information

• Order total

• Payment status

Customers are responsible for reviewing the order confirmation promptly.

If any information is incorrect, contact us immediately at:

info@camillelady.shop

We cannot guarantee that an order can be changed after it has entered processing or fulfillment.

5. Shipping Confirmation and Tracking

When an order ships, a shipping confirmation email may be sent to the email address associated with the order.

The shipping confirmation may include:

• Tracking number

• Shipping carrier

• Tracking link

• Shipment status

• Estimated delivery information

Tracking information may require several business days to become active after a shipping label is created.

A tracking status such as “Label Created,” “Shipment Information Received,” or “Pre-Shipment” may mean that the carrier has received shipment information but has not yet completed the first physical tracking scan.

Tracking updates are provided by the shipping carrier and may not appear in real time.

6. Separate Shipments

An order containing multiple products may be divided into separate packages.

Products may ship separately because of:

• Product availability

• Inventory location

• Package size

• Fulfillment requirements

• Carrier restrictions

• Warehouse processing

Separate packages may arrive on different dates and may have different tracking numbers.

Customers will not be charged additional standard shipping fees when an order is divided into multiple shipments.

7. Shipping Address Requirements

Customers must provide a complete, accurate, and deliverable shipping address during checkout.

The shipping address should include:

• Recipient’s full name

• Street address

• Apartment, suite, unit, or building number

• City

• State

• ZIP code

• Country

• Valid telephone number

• Valid email address

camillelady.shop is not responsible for delivery delays, losses, or additional charges caused by incorrect or incomplete information submitted by the customer.

Examples include:

• Incorrect street address

• Missing apartment or unit number

• Incorrect ZIP code

• Incorrect recipient name

• Outdated address

• Invalid telephone number

• Address inaccessible to the carrier

Customers should carefully review all shipping information before completing checkout.

8. Address Changes

Contact info@camillelady.shop immediately if you need to request a shipping-address change.

Address changes are not guaranteed after an order has entered processing, fulfillment, or shipment.

Once a package has shipped, camillelady.shop may be unable to change or redirect the delivery address.

Customers should not request an unauthorized address change directly through the carrier without first contacting us. Unauthorized changes may cause delivery delays, package loss, or additional carrier charges.

9. Incorrect or Incomplete Addresses

If a package cannot be delivered because the customer provided an incorrect or incomplete address, the package may be:

• Delayed

• Held by the carrier

• Returned to the sender

• Declared undeliverable

• Disposed of according to carrier procedures

If the package is returned to the sender, the customer may be responsible for any additional shipping or handling costs required for reshipment, where permitted by law.

Original expedited shipping fees, address-correction fees, return-to-sender fees, and reshipment costs are not refundable when the delivery problem was caused by incorrect information submitted by the customer.

10. Delivery Locations

We deliver only to locations accepted by the shipping options displayed during checkout.

The website may reject an address that is outside our available delivery area or unsupported by our carriers.

Certain addresses may be subject to limitations, including:

• P.O. boxes

• Military APO, FPO, and DPO addresses

• U.S. territories

• Remote or restricted locations

• Freight-forwarding addresses

• Hotels

• Temporary accommodations

• Commercial mail-receiving agencies

When a delivery address is unsupported, we may request an alternative address or cancel and refund the affected unshipped order.

11. Delivery Estimates

The estimated 15-to-20-business-day delivery period is calculated using the information available when the order is placed.

Delivery estimates may be affected by:

• Carrier congestion

• Weather conditions

• Natural disasters

• Transportation disruptions

• Customs inspections

• Security inspections

• Public emergencies

• Labor disputes

• Holiday volume

• Address errors

• Failed delivery attempts

• Remote delivery locations

• Events outside our reasonable control

A delay caused by a carrier or external event does not automatically mean that a package is lost.

We will make reasonable efforts to assist customers with delayed shipments.

12. Shipping Delays

If we determine that an order cannot be shipped or delivered within the stated time, we may contact the customer with:

• The reason for the delay

• A revised shipping or delivery estimate

• The option to accept the revised estimate

• The option to cancel the affected unshipped item for a refund

Customers who do not wish to accept a material delay may contact us at info@camillelady.shop to request cancellation of the affected unshipped merchandise.

Approved refunds for canceled, unshipped merchandise will be issued to the original payment method.

13. Product Availability and Backorders

All products are subject to availability.

Although we make reasonable efforts to maintain accurate inventory information, a product may become unavailable after an order is submitted.

If a product becomes unavailable, we may:

• Wait for the product to be restocked

• Offer a revised shipping estimate

• Offer a comparable alternative with the customer’s approval

• Cancel and refund the unavailable product

We will not substitute a materially different product without the customer’s consent.

If the customer does not accept an extended delay or alternative product, the affected unshipped item will be canceled and refunded.

14. Carrier Selection

camillelady.shop selects the shipping carrier based on factors such as:

• Delivery destination

• Package size

• Product type

• Carrier availability

• Fulfillment location

• Delivery efficiency

Customers cannot always select a specific carrier.

The carrier displayed in the shipping confirmation may use a local delivery partner to complete the final stage of delivery.

15. Failed Delivery Attempts

A carrier may make one or more delivery attempts.

If delivery cannot be completed, the carrier may:

• Leave a delivery notice

• Hold the package for collection

• Schedule another attempt

• Deliver to an authorized pickup point

• Return the package to the sender

Customers are responsible for following carrier instructions and collecting packages within the carrier’s stated holding period.

Failure to collect a package does not automatically qualify the order for a full refund.

Return-to-sender charges, reshipment costs, handling fees, or other carrier expenses caused by non-collection may be deducted from any refund where permitted by law.

16. Refused Packages

Refusing delivery does not constitute an authorized return.

Customers who no longer want an order should accept delivery and follow the procedures in our Return and Refund Policy.

If a customer refuses a package without authorization, any return shipping, handling, carrier, customs, or processing costs may be deducted from the refund where permitted by law.

A refund will not be issued until the package is successfully returned, identified, and inspected.

17. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

1. Verify that the shipping address on the order is correct.

2. Check all entrances, porches, mailrooms, parcel lockers, garages, and other delivery areas.

3. Ask household members, neighbors, reception staff, or building management.

4. Allow up to two business days because some carriers mark packages as delivered before final placement.

5. Contact the shipping carrier using the tracking number.

6. Contact us at info@camillelady.shop if the package remains missing.

Claims involving packages marked as delivered will be reviewed individually.

We may request:

• Confirmation of the delivery address

• Carrier case number

• Written non-receipt confirmation

• Identification verification

• Police report in cases of suspected theft

• Other information reasonably required to investigate the claim

A replacement or refund is not guaranteed when the carrier confirms delivery to the address provided by the customer.

18. Lost Packages

A package is not considered lost solely because tracking has not updated for several days.

If a shipment appears to be lost, contact us at info@camillelady.shop.

We may open an investigation with the carrier or fulfillment provider.

Carrier investigations may require additional time to complete. Customers must cooperate by providing any information reasonably requested during the investigation.

If the package is confirmed lost before successful delivery, we may offer:

• A replacement

• Reshipment

• A refund to the original payment method

• Another reasonable resolution agreed with the customer

The available resolution will depend on product availability, order circumstances, carrier findings, and applicable law.

19. Damaged Packages

Customers should inspect the package and products promptly after delivery.

If a product arrives damaged, defective, or incorrect, contact us at info@camillelady.shop as soon as possible, preferably within seven calendar days after delivery.

Please provide:

• Full name

• Order number

• Description of the problem

• Clear photographs of the damaged product

• Photographs of the external packaging

• Photograph of the shipping label

• Video evidence when reasonably necessary

Customers should keep the product, packaging, labels, and shipping materials until the claim is resolved.

Do not return a damaged or incorrect product without receiving return instructions.

20. Clothing Size and Color Differences

Our products include women’s fashion clothing such as dresses, mini dresses, fashion jeans, skirts, fitted pants, tops, and outerwear.

Customers should review the product description and size information before ordering.

Minor differences may occur because of:

• Manual measurement

• Fabric characteristics

• Manufacturing tolerances

• Photography lighting

• Screen settings

• Pattern placement

• Product batches

Minor color or measurement variations do not normally constitute shipping damage.

Returns related to fit, size selection, personal preference, or minor color variation are handled according to our Return and Refund Policy.

21. International Fulfillment

Some products may be stored, processed, or fulfilled from warehouses or fulfillment partners located outside the customer’s state or outside the United States.

The use of an international or third-party fulfillment location does not change the free standard shipping offer or the stated estimated delivery period.

Packages may pass through multiple transportation facilities before final delivery.

Tracking information may be transferred between international and domestic carriers.

22. Customs, Duties, and Import Charges

When an order crosses an international border, customs authorities may inspect the package.

Unless otherwise stated during checkout, customers are responsible for customs duties, import taxes, brokerage fees, and other government charges assessed by the destination jurisdiction.

These charges are not controlled by camillelady.shop and are not included in the product price unless expressly stated.

For orders delivered within the United States, applicable sales taxes may be calculated and collected during checkout where required.

Refusing a package because of customs charges does not automatically qualify the customer for a full refund.

Any customs, return-shipping, carrier, or handling costs resulting from refusal may be deducted from the refund where permitted by law.

23. Freight-Forwarding Services

Customers who choose to send an order to a freight forwarder, package forwarding company, reshipping provider, hotel, mail-receiving service, or third-party pickup location do so at their own risk.

Our delivery responsibility is generally considered fulfilled when tracking confirms delivery to the address provided during checkout.

We are not responsible for loss, damage, delay, incorrect forwarding, additional charges, or failure occurring after confirmed delivery to a freight forwarder or third-party receiving service.

24. Order Changes and Cancellations

Contact us at info@camillelady.shop as soon as possible to request an order change or cancellation.

We will attempt to accommodate the request, but changes and cancellations are not guaranteed after an order has entered processing or fulfillment.

Once an order has shipped, it cannot normally be canceled. The customer must wait for delivery and follow the Return and Refund Policy.

If an approved cancellation occurs before shipment, the refund will be issued to the original payment method.

25. Returns and Refunds

Shipping matters involving returns, refunds, exchanges, incorrect products, damaged products, or unwanted products are also governed by our Return and Refund Policy.

camillelady.shop offers a 30-calendar-day return request period for eligible products, beginning on the date of delivery.

Customers must contact info@camillelady.shop and receive return authorization before returning any product.

Do not send a return to the address printed on the original package unless we specifically authorize that address.

Unauthorized returns may be rejected or lost.

26. Original and Return Shipping Charges

Standard shipping is free for all orders.

When a return is caused by a change of mind, incorrect size selection, personal preference, or another reason not caused by camillelady.shop, the customer is responsible for return shipping costs.

When the wrong product is sent or an item arrives damaged or defective, we will review the claim and provide an appropriate resolution in accordance with our Return and Refund Policy.

Optional expedited shipping fees, address-correction charges, return-to-sender fees, customs costs, and other special charges are not refundable unless required by law or caused by our error.

27. Payment Verification and Shipping Holds

An order may be temporarily placed on hold while payment, billing information, shipping information, or identity details are reviewed.

We may contact the customer for additional verification.

Failure to provide requested verification may result in delayed processing or cancellation of the order.

If an order is canceled because verification cannot be completed, any collected payment for the canceled order will be refunded to the original payment method.

28. Fraud Prevention

We reserve the right to delay, refuse, or cancel an order when we reasonably suspect:

• Unauthorized payment

• Identity theft

• Fraudulent activity

• Address manipulation

• Excessive or abusive claims

• Commercial resale

• Violation of our Terms of Service

• A material security risk

We may provide relevant order, payment, tracking, and delivery records to payment providers, carriers, regulators, courts, or law enforcement where permitted or required by law.

29. Events Outside Our Control

We are not responsible for delays caused by events outside our reasonable control, including:

• Natural disasters

• Severe weather

• War

• Civil unrest

• Public-health emergencies

• Government restrictions

• Customs delays

• Labor disputes

• Transportation shortages

• Carrier outages

• Internet or communication failures

• Supply-chain interruptions

• Security incidents

We will make reasonable efforts to communicate significant delays and provide any cancellation or refund options required by applicable law.

30. Policy Changes

We may update this Shipping Policy to reflect changes in:

• Shipping services

• Delivery regions

• Carrier arrangements

• Fulfillment procedures

• Products

• Business operations

• Legal requirements

The updated version will be published on camillelady.shop with a revised “Last Updated” date.

The policy in effect when an order is placed will generally apply to that order, except where applicable law requires otherwise.

31. Contact Information

For shipping questions, tracking assistance, delivery concerns, address corrections, or lost-package claims, contact:

camillelady.shop
Email: info@camillelady.shop
Website: camillelady.shop