Privacy policy

 

This Privacy Policy describes how camillelady.shop collects, uses, discloses, stores, and protects personal information when you visit our website, make a purchase, create an account, communicate with us, subscribe to marketing messages, or otherwise use our services.

In this Privacy Policy, “camillelady.shop,” “we,” “us,” and “our” refer to camillelady.shop. “You” and “your” refer to any visitor, customer, or other individual whose personal information we process.

By accessing or using camillelady.shop, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• The camillelady.shop website

• Our online store and checkout

• Customer accounts

• Orders and transactions

• Customer service communications

• Email and promotional communications

• Cookies, pixels, analytics tools, and similar technologies

• Social media interactions connected with our store

• Other services that link to this Privacy Policy

This Privacy Policy does not apply to third-party websites, platforms, applications, or services that operate under their own privacy policies.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

A. Contact Information

We may collect:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• City, state, ZIP code, and country

• Other contact information you provide

B. Account Information

If you create a customer account, we may collect:

• Account username or email address

• Password or authentication credentials

• Saved addresses

• Order history

• Account preferences

• Wishlist or saved-item information

• Communication preferences

Passwords are generally processed through secure authentication systems and are not visible to us in readable form.

C. Order and Transaction Information

When you make or attempt to make a purchase, we may collect:

• Products viewed, added to cart, or purchased

• Product size, color, quantity, and other selections

• Order number

• Purchase amount

• Discounts or promotional codes used

• Payment status

• Shipping method

• Delivery and tracking information

• Return, refund, dispute, or cancellation information

• Transaction history

D. Payment Information

Payments may be processed by Shopify Payments, PayPal, credit card networks, banks, or other payment service providers.

Depending on the payment method used, payment providers may collect:

• Credit or debit card information

• Billing details

• Payment account information

• Transaction authentication information

• Fraud-prevention information

We generally do not directly store complete credit or debit card numbers. Payment information is processed by the applicable payment provider according to its own privacy and security practices.

E. Device and Usage Information

When you visit our website, we or our service providers may automatically collect:

• Internet Protocol address

• Browser type

• Device type

• Operating system

• Device identifiers

• Language settings

• Approximate location derived from an IP address

• Referring website

• Pages viewed

• Products viewed

• Search terms

• Links clicked

• Time spent on pages

• Shopping-cart activity

• Checkout activity

• Date and time of access

• Website interaction and performance information

• Cookie and advertising identifiers

F. Customer Service Information

When you contact us, we may collect:

• The contents of your message

• Email correspondence

• Order details

• Photographs or videos submitted for product claims

• Return or refund information

• Complaint details

• Support history

• Other information you voluntarily provide

G. Marketing Information

If you subscribe to promotional communications or interact with advertisements, we may collect:

• Email marketing preferences

• Advertising interactions

• Promotion participation

• Products or categories of interest

• Whether marketing emails were opened

• Whether links in marketing communications were clicked

• Cookie and advertising identifiers

H. Fraud Prevention and Security Information

We may collect or generate information used to identify and prevent fraud, abuse, unauthorized transactions, chargebacks, account misuse, or security incidents, including:

• IP address

• Device information

• Transaction patterns

• Payment-verification results

• Order risk indicators

• Delivery confirmation

• Account activity

• Communications relating to suspected fraud or disputes

I. Information From Social Media and Third Parties

If you interact with us through social media, advertising platforms, business partners, or third-party services, we may receive information permitted by your settings and the third party’s privacy policy.

This information may include:

• Social media username

• Public profile information

• Advertisement interaction

• Referral information

• Engagement information

• Information submitted through social media messaging

3. Sources of Personal Information

We may collect personal information from:

• You directly

• Your device or browser

• Shopify

• Payment processors

• Shipping and fulfillment providers

• Analytics providers

• Advertising and social media platforms

• Fraud-prevention providers

• Customer service providers

• Marketing and email service providers

• Business and technology partners

• Publicly available sources, where permitted by law

4. How We Use Personal Information

We may use personal information for the following purposes:

A. Providing Our Services

We use personal information to:

• Operate our website

• Display products

• Process orders

• Process payments

• Confirm transactions

• Arrange shipping and delivery

• Provide tracking information

• Manage customer accounts

• Process returns, refunds, exchanges, and cancellations

• Communicate about orders and services

B. Customer Service

We use personal information to:

• Respond to questions

• Handle complaints

• Investigate missing or damaged orders

• Review return and refund requests

• Resolve payment disputes

• Provide product and order support

• Maintain records of customer communications

C. Personalization

We may use personal information to:

• Remember shopping-cart contents

• Save customer preferences

• Recommend products

• Display relevant products or promotions

• Improve your shopping experience

• Customize website content

D. Marketing and Advertising

Subject to applicable law and your choices, we may use personal information to:

• Send promotional emails

• Provide information about new products

• Offer discounts and promotions

• Measure advertising performance

• Create or use advertising audiences

• Display advertisements that may be relevant to your interests

• Understand how customers interact with marketing campaigns

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

Even after unsubscribing from marketing messages, you may continue to receive transactional communications relating to orders, payments, delivery, returns, refunds, account security, or customer service.

E. Analytics and Improvement

We may use personal information to:

• Analyze website traffic

• Measure website performance

• Understand customer preferences

• Identify popular products

• Improve product selection

• Improve website design and functionality

• Test new features

• Diagnose technical problems

• Improve customer service and business operations

F. Security and Fraud Prevention

We may use personal information to:

• Verify transactions

• Detect suspicious activity

• Prevent fraud

• Prevent unauthorized account access

• Protect our website and customers

• Investigate security incidents

• Enforce our policies and agreements

• Respond to chargebacks and payment disputes

G. Legal and Compliance Purposes

We may use personal information to:

• Comply with applicable laws and regulations

• Respond to lawful requests

• Protect our legal rights

• Maintain tax and accounting records

• Resolve disputes

• Enforce our Terms of Service

• Cooperate with courts, regulators, law enforcement, and government authorities

• Establish, exercise, or defend legal claims

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, software development kits, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning

• Remember account and cart information

• Enable secure checkout

• Save preferences

• Understand website usage

• Measure traffic and performance

• Prevent fraud

• Provide personalized content

• Measure marketing effectiveness

• Support targeted or interest-based advertising

Types of Cookies

We may use:

Strictly Necessary Cookies:
These cookies are required for website operation, security, shopping-cart functionality, checkout, account access, and fraud prevention.

Performance and Analytics Cookies:
These cookies help us understand how visitors use the website and allow us to improve performance and functionality.

Functional Cookies:
These cookies remember choices and preferences to provide a more personalized experience.

Advertising Cookies:
These cookies may be used to measure advertising performance, build audiences, and display advertising based on browsing activity or interests.

You may manage cookies through your browser settings and through any privacy or cookie controls available on our website.

Disabling certain cookies may affect website functionality, account access, shopping-cart operation, or checkout.

6. Shopify

Our store is hosted and supported by Shopify.

Shopify processes personal information to provide ecommerce hosting, checkout, payment, fraud-prevention, analytics, security, customer-account, and related services.

When you use camillelady.shop, Shopify may collect and process information about your device, browsing activity, shopping activity, account, and transactions.

Shopify may process information as our service provider and may also process certain information for its own purposes, as described in Shopify’s applicable privacy documentation.

The exact Shopify features used by our store may change over time.

7. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services.

A. Service Providers

We may disclose information to service providers that assist with:

• Website hosting

• Ecommerce services

• Payment processing

• Order fulfillment

• Shipping and delivery

• Customer service

• Email communications

• Marketing

• Advertising

• Analytics

• Fraud prevention

• Data storage

• Information security

• Website maintenance

• Professional services

These providers may use information only as permitted by their agreements with us and applicable law.

B. Payment Providers

We may disclose information to payment processors, card networks, banks, PayPal, Shopify Payments, and other payment providers to process transactions, verify payment information, prevent fraud, and handle disputes.

C. Shipping and Fulfillment Providers

We may disclose names, addresses, telephone numbers, email addresses, order details, and delivery instructions to suppliers, warehouses, logistics providers, carriers, and customs authorities as necessary to fulfill and deliver orders.

D. Advertising and Analytics Partners

Subject to applicable law and your privacy choices, we may disclose online identifiers, device information, browsing activity, purchase activity, and advertisement interaction information to analytics, social media, and advertising partners.

This information may be used to:

• Measure website traffic

• Analyze customer behavior

• Measure advertising performance

• Display personalized advertisements

• Create advertising audiences

• Limit repeated advertisements

Some U.S. state privacy laws may define certain advertising-related disclosures as a “sale,” “sharing,” or use of personal information for targeted advertising, even when no money is exchanged.

E. Legal Disclosures

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with law

• Respond to a subpoena, court order, or lawful government request

• Cooperate with law enforcement

• Protect customers and the public

• Investigate fraud or illegal activity

• Enforce our policies

• Protect our rights, property, or safety

• Establish, exercise, or defend legal claims

F. Business Transactions

If camillelady.shop is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or transfer of business operations, personal information may be disclosed or transferred as part of that transaction.

Any successor may continue to use personal information in accordance with this Privacy Policy unless you are notified otherwise.

G. With Your Direction or Consent

We may disclose personal information when you request, direct, authorize, or consent to the disclosure.

8. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money.

However, our use of advertising cookies, pixels, analytics tools, and advertising partners may be considered a “sale” or “sharing” of personal information, or processing for targeted advertising, under certain U.S. state privacy laws.

Where required by applicable law, you may request to opt out of:

• The sale of personal information

• The sharing of personal information

• Targeted advertising

• Certain profiling activities

You may exercise these choices through any “Do Not Sell or Share My Personal Information,” cookie preference, or privacy choice link made available on camillelady.shop, or by contacting us at info@camillelady.shop.

We will also process recognized browser-based opt-out preference signals, including Global Privacy Control signals, where required by applicable law and supported by our systems.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

9. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

• Confirm whether we process your personal information

• Request access to personal information

• Request a copy of personal information

• Request correction of inaccurate information

• Request deletion of personal information

• Request data portability

• Opt out of the sale of personal information

• Opt out of the sharing of personal information

• Opt out of targeted advertising

• Opt out of certain profiling or automated decision-making

• Limit certain uses of sensitive personal information

• Withdraw consent where processing is based on consent

• Appeal a decision relating to a privacy request

• Receive equal service and pricing without unlawful discrimination for exercising privacy rights

These rights may be subject to exceptions and limitations under applicable law.

For example, we may retain information when necessary to:

• Complete a transaction

• Provide requested services

• Maintain financial or tax records

• Prevent fraud

• Protect security

• Resolve disputes

• Comply with legal obligations

• Establish or defend legal claims

• Exercise other rights permitted by law

10. How to Submit a Privacy Request

To exercise a privacy right, contact us at:

Email: info@camillelady.shop

Please include:

• Your full name

• The email address associated with your account or order

• Your order number, when relevant

• Your state or country of residence

• The specific privacy right you wish to exercise

• Sufficient information to help us locate your records

We may request additional information to verify your identity and protect personal information from unauthorized access, deletion, or disclosure.

We will use information submitted for verification only to process and respond to the request.

Where permitted by law, you may use an authorized agent to submit a request. We may require proof that the agent is authorized to act for you and may ask you to verify your identity directly.

We will respond within the period required by applicable law. If additional time is permitted and reasonably necessary, we will notify you.

11. Appeals

Residents of certain U.S. states may have the right to appeal our decision regarding a privacy request.

To submit an appeal, email info@camillelady.shop with the subject line:

Privacy Request Appeal

Include your original request, our response, and the reason you believe the decision should be reconsidered.

12. California Privacy Notice

This section applies to California residents to the extent that the California Consumer Privacy Act and related laws apply to camillelady.shop.

Categories of Personal Information

During the preceding 12 months, we may have collected the following categories of personal information:

• Identifiers

• Customer records information

• Commercial information

• Internet or electronic network activity

• Geolocation information based on an IP address

• Audio, electronic, visual, or similar information submitted to customer service

• Professional information if voluntarily provided

• Inferences based on shopping behavior or preferences

• Sensitive personal information, such as account credentials or payment information, when necessary to provide services

Business and Commercial Purposes

We may collect, use, or disclose these categories for:

• Providing and fulfilling orders

• Processing payments

• Customer support

• Website operation

• Security and fraud prevention

• Analytics

• Advertising and marketing

• Personalization

• Legal compliance

• Internal administration

Categories of Recipients

We may disclose these categories to:

• Shopify

• Payment processors

• Fulfillment providers

• Shipping carriers

• Customer service providers

• Analytics providers

• Advertising partners

• Fraud-prevention providers

• Technology providers

• Professional advisers

• Government or legal authorities when required

California Rights

Subject to applicable law, California residents may have the right to:

• Know the categories of personal information collected

• Know the sources of personal information

• Know the purposes for collecting, using, selling, or sharing information

• Know the categories of third parties receiving information

• Access specific pieces of personal information

• Correct inaccurate personal information

• Delete personal information

• Opt out of the sale or sharing of personal information

• Limit certain uses or disclosures of sensitive personal information

• Receive equal service and pricing without unlawful discrimination

Requests may be submitted to info@camillelady.shop.

13. Sensitive Personal Information

We may process limited sensitive personal information when necessary to:

• Process payments

• Authenticate accounts

• Prevent fraud

• Maintain website security

• Deliver orders

• Comply with legal obligations

We do not use sensitive personal information to infer characteristics about customers unless permitted by applicable law.

Where applicable law provides a right to limit certain uses of sensitive personal information, you may submit a request to info@camillelady.shop.

14. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide services

• Complete transactions

• Maintain customer accounts

• Process returns and refunds

• Comply with tax, accounting, and legal obligations

• Resolve disputes

• Prevent fraud

• Enforce agreements

• Maintain security

• Establish or defend legal claims

Retention periods may vary depending on the type of information, the purpose for which it was collected, legal requirements, and operational needs.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

15. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include:

• Access controls

• Account authentication

• Secure payment processing

• Encryption during transmission where appropriate

• Fraud-detection systems

• Restricted access to personal information

• Service-provider security requirements

• Monitoring and security procedures

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential and for notifying us if you suspect unauthorized account activity.

16. International Data Transfers

camillelady.shop may use service providers located in the United States and other countries.

As a result, personal information may be processed in countries where privacy laws differ from those in your location.

When required, we take reasonable steps to use appropriate safeguards for international transfers of personal information.

17. Children’s Privacy

camillelady.shop is a general-audience fashion store and is not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13.

If you believe a child under 13 has provided personal information to us, contact us at info@camillelady.shop. We will review the request and take appropriate steps to delete the information where required.

Individuals under the age of majority in their place of residence should use the website only with the involvement and permission of a parent or legal guardian.

18. Email and Text Marketing

Where permitted by law, we may send marketing communications when you subscribe, provide consent, or otherwise qualify to receive them.

You may unsubscribe from marketing emails by clicking the unsubscribe link in the message.

If text-message marketing is offered, you may opt out by following the instructions included in the applicable message.

Opting out of marketing does not prevent us from sending non-promotional communications, including:

• Order confirmations

• Shipping notices

• Payment notifications

• Account-security messages

• Return and refund updates

• Customer service responses

19. Do Not Track Signals

Some browsers provide a “Do Not Track” setting.

Because there is no single universally accepted standard for responding to all Do Not Track signals, our website may not respond to every Do Not Track request.

Where required by applicable law, we recognize supported browser-based opt-out preference signals, such as Global Privacy Control, for requests to opt out of the sale or sharing of personal information.

20. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, or other services.

We do not control and are not responsible for the privacy, security, accuracy, or content practices of third parties.

You should review the privacy policies of third-party services before providing personal information to them.

21. User-Generated Content

Information you voluntarily post in a public review, comment, social media post, or other publicly visible area may be viewed, collected, or used by others.

Do not include sensitive personal information in public reviews or comments.

We are not responsible for personal information that you voluntarily make public.

22. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices

• Our website features

• Service providers

• Technology

• Legal requirements

• Regulatory guidance

The updated policy will be posted on camillelady.shop with a revised “Last Updated” date.

Where required by law, we will provide additional notice or request consent before making material changes.

23. Contact Us

For questions about this Privacy Policy, privacy requests, complaints, or concerns regarding personal information, contact:

camillelady.shop
Email: info@camillelady.shop
Website: camillelady.shop