Thank you for shopping at camillelady.shop. We want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions and procedures for returns, refunds, exchanges, damaged products, and order cancellations.

By placing an order through camillelady.shop, you agree to the terms described in this policy.

1. 30-Day Return Period

We accept eligible return requests submitted within 30 calendar days after the date your order is delivered.

To qualify for a return, the item must:

• Be unworn, unused, unwashed, and unaltered

• Be in its original condition

• Include all original tags, labels, accessories, and packaging

• Be free from stains, makeup, perfume, deodorant, pet hair, odors, damage, or other signs of use

• Be accompanied by a valid order number or other proof of purchase

Items that do not meet these conditions may be refused or may qualify only for a partial refund, where permitted by applicable law.

2. How to Request a Return

To request a return, contact us at:

Email: info@camillelady.shop

Please include the following information:

• Your full name

• Your order number

• The item or items you wish to return

• The reason for the return

• Clear photographs if the item is damaged, defective, incorrect, or materially different from its description

Our customer service team will review your request and provide return instructions if the return is approved.

Do not send an item back before receiving return authorization and the approved return address from us. Returns sent without prior authorization, sent to the address shown on the original package, or sent to an unauthorized address may be rejected or lost.

The return address may be different from the address shown on the original shipping package.

3. Return Shipping Costs

For returns caused by a change of mind, incorrect size selection, personal preference, or other reasons not caused by camillelady.shop, the customer is responsible for all return shipping costs.

Return shipping charges are non-refundable.

We recommend using a trackable and insured shipping service. Customers are responsible for the returned package until it is successfully delivered to the authorized return address. camillelady.shop is not responsible for return packages that are lost, delayed, damaged, or delivered to an incorrect or unauthorized address.

When a return is caused by an incorrect, damaged, or defective item sent by camillelady.shop, we will provide an appropriate resolution. Depending on the circumstances, this may include a prepaid return label, replacement, partial refund, or full refund.

4. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, incorrect, or materially different from what you ordered, contact us at info@camillelady.shop as soon as possible, preferably within 7 calendar days after delivery.

Your email should include:

• Your order number

• A description of the problem

• Clear photographs of the entire item

• Close-up photographs showing the defect, damage, or incorrect item

• A photograph of the shipping label and external packaging, when applicable

Do not discard the item, product packaging, or shipping materials until your claim has been reviewed.

After reviewing the evidence, we may offer a replacement, refund, partial refund, or another reasonable resolution. Minor differences in color caused by lighting, photography, screen settings, or display conditions are not normally considered defects.

5. Sizing and Fit

Customers are responsible for reviewing the product description and size information before purchasing.

Sizing may vary between products and styles. A product that fits differently than expected is not considered defective when the item matches the size and measurements ordered.

Eligible size-related returns are accepted within the 30-day return period, but customers are responsible for return shipping costs unless the wrong size was sent by camillelady.shop.

6. Non-Returnable Items

The following items cannot be returned unless they arrived damaged, defective, or incorrect:

• Gift cards

• Personalized, customized, or made-to-order products

• Items clearly marked as “Final Sale” or “Non-Returnable” before purchase

• Intimate apparel, underwear, bodysuits, or similar hygiene-sensitive products that have been tried on, worn, washed, or removed from sealed hygiene packaging

• Swimwear with the hygiene liner removed, altered, or damaged

• Products showing signs of wear, washing, alteration, misuse, damage, stains, odors, perfume, cosmetics, or missing tags

• Items returned after the 30-day return period

• Items returned without authorization

• Free gifts, promotional gifts, or complimentary products, unless defective

Regular discounted or promotional items remain eligible for return unless they were clearly identified as final sale before purchase.

7. Exchanges

We do not guarantee direct exchanges because product availability may change.

The fastest way to obtain a different size, color, or style is to request a return for the original eligible item and place a new order separately.

Replacement requests involving damaged, defective, or incorrect products will be reviewed individually.

8. Return Inspection

After an authorized return is delivered, we will inspect the item to confirm that it meets the eligibility requirements in this policy.

Please allow up to 5 business days after delivery of the returned package for inspection.

We will notify you by email whether the return has been approved, partially approved, or rejected.

A return may be rejected when:

• The item has been worn, washed, used, altered, or damaged

• Tags, accessories, or original components are missing

• The item is returned outside the permitted return period

• The package was sent without authorization

• The item is classified as non-returnable

• The returned product does not match the product originally purchased

• The return contains an empty package or unrelated product

Rejected returns may not be sent back to the customer unless the customer agrees to pay any additional shipping costs.

9. Refunds

When a return is approved, the refund will be issued to the original payment method used for the order.

Approved refunds are generally processed within 10 business days after the returned item passes inspection.

After we issue the refund, your bank, credit card company, PayPal, or payment provider may require additional processing time before the funds appear in your account. This processing time is controlled by the payment provider and is outside the control of camillelady.shop.

Unless required by law or caused by our error, the following charges are not refundable:

• Original shipping charges

• Expedited or priority shipping charges

• Return shipping costs

• Customs duties, import taxes, or brokerage fees

• Additional delivery or handling charges

If only part of an order is returned, only the price paid for the approved returned item will be refunded.

Refunds will not exceed the amount actually paid for the applicable item after discounts, promotional codes, credits, or other price adjustments.

10. Partial Refunds

Where permitted by applicable law, a partial refund may be issued for an item that is returned with:

• Missing packaging, tags, accessories, or components

• Minor damage caused after delivery

• Signs of handling beyond what is reasonably necessary to inspect the item

• A condition that reduces the item’s resale value

We will explain the reason for any partial refund by email.

11. Late or Missing Refunds

If you have not received an approved refund:

1. Check your bank or payment account again.

2. Contact your credit card company, bank, PayPal, or payment provider.

3. Allow the payment provider’s normal processing period.

4. Contact us at info@camillelady.shop if the refund still does not appear.

Please include your order number and the email address used to place the order.

12. Order Cancellations and Changes

Contact us at info@camillelady.shop as soon as possible if you need to cancel or modify an order.

We will attempt to accommodate the request, but cancellation or modification is not guaranteed after an order has entered processing, fulfillment, or shipment.

Once an order has shipped, it cannot be canceled. The customer must wait for delivery and follow the return procedure described in this policy.

Refusing delivery or failing to collect a package does not automatically qualify the order for a full refund. Any return shipping, carrier charges, customs charges, or other costs resulting from refusal or non-collection may be deducted from the refund where permitted by law.

13. Delayed or Unshipped Orders

We aim to ship orders within the time stated on our website or in the applicable shipping confirmation.

If we are unable to ship an order within the stated time, we may provide a revised shipping estimate and give the customer the option to accept the delay or cancel the affected unshipped order for a full refund.

If an order is canceled because it cannot be shipped, the refund will be returned to the original payment method rather than issued only as store credit, except where the customer expressly agrees otherwise.

14. Lost or Missing Packages

If tracking information shows that a package is still in transit beyond the estimated delivery period, contact us at info@camillelady.shop so that we can review the shipment.

If tracking shows that a package was delivered but you cannot locate it, please:

• Check around the delivery location

• Ask household members, neighbors, building management, or reception staff

• Contact the shipping carrier

• Confirm that the shipping address submitted with the order was correct

Claims involving a package marked as delivered will be reviewed individually. A refund or replacement is not guaranteed when the carrier confirms delivery to the address provided by the customer.

camillelady.shop is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address entered by the customer.

15. Promotional Offers and Gifts

When a return affects a minimum-purchase promotion, bundle discount, quantity discount, or free-gift offer, the refund may be recalculated based on the products retained by the customer.

If a free gift was provided as part of an order, the gift may need to be returned with the qualifying products. If it is not returned, its stated or reasonable retail value may be deducted from the refund where permitted by law.

16. Payment Disputes

We encourage customers to contact us at info@camillelady.shop before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.

Submitting a payment dispute does not eliminate the customer’s obligation to return merchandise when a return is required.

We reserve the right to provide order records, shipment tracking, delivery confirmation, customer communications, and other relevant documentation to the payment provider when responding to a dispute.

17. Abuse of the Return Policy

We reserve the right to reject returns, limit return privileges, or close customer accounts where there is evidence of fraud, repeated policy abuse, excessive returns, false claims, altered products, wardrobing, empty-package returns, or attempts to return products that were not purchased from camillelady.shop.

These measures will be applied reasonably and subject to applicable law.

18. Applicable Consumer Rights

This policy does not exclude, restrict, or replace any consumer rights that cannot legally be waived under applicable federal, state, or local law.

Where applicable law provides greater protection than this policy, the applicable legal requirement will control.

19. Policy Updates

We may update this Return and Refund Policy periodically to reflect changes in our products, services, operations, or legal obligations.

The version published on camillelady.shop at the time of the applicable purchase will generally govern that order, except where applicable law requires otherwise.

20. Contact Information

For questions, return requests, damaged-item claims, or refund inquiries, contact:

camillelady.shop
Email: info@camillelady.shop
Website: camillelady.shop